Descripción del puesto

The ideal candidate will be responsible for ensuring operational excellence across the organization. Your primary goal will be to increase our organization's productivity, efficiency, and profitability. You will advise the CEO on key operational insights as well as provide coaching to employees.

Responsibilities

• Meets with clients to determine travel needs, budgets and preferences.
• Sells and coordinates transportation, accommodations, insurance, tours and activities.
• Advises clients regarding destinations, cultures, customs, weather and activities.
• Collects payments, books travel arrangements and pays applicable fees.
• Handles travel issues, conflicts, complaints, cancelations and refunds.
• Builds and maintains relationships with travel and tour vendors.
• Attends travel seminars and conferences.
• Conducts research on destinations and industry trends.
• Maintains accurate records of bookings, payments, transactions, phone calls and meetings.
• Contributes to agency efforts by accomplishing related tasks as needed.

Requisitos

Qualifications

• Strong sales and interpersonal skills.
• Excellent verbal and written communications skills.
• Ability to negotiate effectively.
• Excellent knowledge of computer reservation computer programs.
• Strong problem-solving skills.
• Detail oriented and highly organized.
• Strong ability to manage time and prioritize tasks.
• Working knowledge of domestic and international travel trends.
• Ability to speak languages in addition to English preferred.