Descripción del puesto

Purpose

Execute the order book conversion and manage the customers’ orders to achieve sales targets.

Role and Responsibilities

• Load orders in the system.
• Coordinate deliveries for the customers aligned with their logistics teams.
• Lead the order management process and enter accurately customer orders in the system.
• Process and send order confirmations.
• Monitor order book and adjust accordingly to latest information.
• Generate & compile inventory data to always ensure healthy stocks level; Monitor article drops, shipment tracking and ensure all Pre-order have been picked up.
• Support customers with request and provide solutions to their issues or complaints.
• Coordinate and ensure the system is up to date.
• Effective communicate cross-functional between internal interfaces and also external parties based on latest information of the order book.
• Generate reports to other areas to follow up on business KPI´s.
• Proactively provide process improvements and creative ways to address risk or issues.

Requisitos

• Feel comfortable working in a complex and fast-paced environment.
• Good understanding of seasonality and product rotation
• Fluency in Spanish and English (written and spoken), additional languages are beneficial. Communication is key in this role.
• Global mind-set and international background.
• A high level of analytical thinking, eye for detail and ability to manage expectations in difficult situations.
• Experience in working in ecommerce in fashion/retail industry is a big plus.

• Experience in working with Senior Leadership Team (Business Relationship Management)
• Advance Data Management ability and excel expertise.